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Client Relationship Management (CRM)

Why is your CRM so difficult to use?

Typical CRM Challenge

The typical CRM or Customer Management System challenge is that users feel it is difficult to use.  This is because:

  • Your CRM has no ability to search and find a document or email quickly
  • Your CRM typically does not record vital information from other systems (phone calls, ERP, legal, job and other core management systems)
  • Client information is fragmented amongst different screens and tabs
  • There is no process workflow for other documentation i.e. Invoicing, Statement of Work, Sales Orders etc.

Consequences

  • Users waste valuable time searching for information, emails and documents
  • Client management processes/ workflow not set-up to suit your custom needs
  • Hassle of going to different places to find client information – Email inbox, paper folders, windows folders, phone system other systems,

Ferret’s CRM Solution

Ferret has the technology and expertise to implement a CRM that is custom set up to suit your client management processes and is integrated with all other information and document systems in your workplace.

Screenshot (Ferret CRM – ALL Information & Documents on ONE screen)

 

Ferret CRM Benefits/ Features

  • Client and Sales Management – Full visibility of all client and prospect information including status, next contact date, rep, assigned to, addresses etc.
  • Everything in ONE place – Integrated with all other systems in your office including Outlook, Printers/ Scanners, Phone call/ message recordings etc. This enables you to have ONE integrated solution where ALL client information is available.
  • Custom Installation – Client Management policies and processes are set in advance and Ferret CRM is custom set up to suit. In addition the installation is completed by the Ferret team ensuring it is fully operational from day one.
  • Outlook Email Filing – When you send or receive an email from Outlook it prompts users to file into the client record and remembers which client emails belong to.
  • Bulk Paper Scanning - using barcode technology scan paper documents in bulk from your existing scanning machine where they link (save) to the relevant client record. This enables you to go paperless.
  • Email notifications – When a client field hits a next contact date or an important deadline i.e. 7 days overdue date is reached a reminder email is sent to that person.
  • Easily extends to other areas of the business – Ferret is used for many other parts of the business including – Accounts Payable Approvals, HR and Payroll, Job / Project Management, Works Orders, Quality Control, Health and Safety Compliance etc.
  • Custom SQL Reporting – See below for more detail

Custom SQL Reporting

Ferret offers custom SQL reporting to suit your Customer/ Sales Management needs. These are delivered to your inbox(s) daily/ weekly/ monthly.

Examples of Reports:

  • Sales Summary – Signed orders not invoiced per rep, client, date won, value, next contact date, next step. Verbally closed not signed per rep, client, verbal close date, value, next contact date, next step. Graph of sales accumulating with breakeven line
  • Client Management – Open Issues with no action, Overdue next contact date – Rep, next contact date past today, total calls overdue
  • Insurance – Claims not actioned in X days Total Claims processed, customer service rep, average time taken to close claim, total claim time graph
  • Accounts Payable – Invoices not actioned in X days, Invoices not approved in X days, Total Invoices received, Total Invoices not yet approved, Number of Invoices not approved per Approver
  • Project & Task Management - In progress - owner, project type, project name, current holdup. Overdue Tasks past Due Date

 

Ferret CRM - Outcome

  • Significant time savings per staff member spent searching for client information
  • Client management process/ workflow custom set up to ensure a seamless office place
  • Ease of use, less complexity – Everything on ONE screen
  • Peace of mind knowing ALL information and Documents are secure in the same place
  • Reduced compliance risk in many departmental processes
  • Improve management decisions due to access to data, documents and analytics

 

If you would like a no obligation CRM demo from a Ferret staff member please contact us by phoning 0800 FERRET or email info@ferretsoftware.co.nz .

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Our Customers

  • Schick Construction save half a full time employee

    The following case study is based on information provided with thanks by Hendrik Van Blerk, Director of IT at Schick Construction.

    “The bottom line savings of Ferret DragItIn Software and Nimbus AP Automation was about half of a full time employee.”

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  • Carr and Haslam Limited

    "We are very happy with Ferret, no issues, find everything we want and its easy. We like it, love it and it does a great job."

    Chris Carr

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  • User Story - Managing Export Shipping Documentation at Tenon

    Manufacturing Giant Tenon manage over 5000 new Export Shipping Paper Documents each month. They were looking for a way to streamline this business process and found that Ferret Document Management System was a great fit.

    View the video on YouTube - click here

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  • Southern Cross

    “Today, we’ve halved the processing time per invoice and expect this to reduce further as we refine the import process and expand its use across other processes.”

    Dreeson Andrew, Financial Controller at Southern Cross Health Society (Auckland, NZ)

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  • Southern Cross

    “Today, we’ve halved the processing time per invoice and expect this to reduce further as we refine the import process and expand its use across other processes.”

    Dreeson Andrew, Financial Controller at Southern Cross Health Society (Auckland, NZ)

    Read more
  • Tenon

    “Ferret Software is user friendly and simple, implementation is completed without huge time effort, and the support team are always readily available to support with full knowledge in the product.”

    IT Manager Tenon Manufacturing Ltd.

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  • Tenon

    “Ferret Software is user friendly and simple, implementation is completed without huge time effort, and the support team are always readily available to support with full knowledge in the product.”

    IT Manager Tenon Manufacturing Ltd.

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  • Whittaker’s

    Our factory generates a lot of paper records every day and traceability is very important to us. Ferret has enabled us to store all our files in a systematic order and we are able to access records whenever we want them. 

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  • Webbline Agriculture Ltd

    “Ferret AP Approvals System achieved our goal to be as efficient as possible in the Admin area. As Ferret has a sync the two systems are able to talk to each other. If an Auto.I.T EQUIP user is finding they have a bottleneck in their AP process I would recommend that they look…

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  • John Rae Insurance

    "It's been a great way to store documentation electronically in a systematic and orderly manner. We like the way you can link accounts, input notes and search for clients and documents." 

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  • Fish & Game

    “Ferret totally improved our ability to get our hands on information, saves us a lot of time, and we just love it. It’s easy to operate, Brilliant!"

    Cheryl Mason - Fish & Game Southland

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  • Austagencies

    "We recognised the opportunity to deploy a system that allows us to centralise all of our communication and rating notes in a structured and controlled manner that has close integration to our core underwriting platform."

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  • Real Landlord Insurance

    As a boutique insurance brokerage, space is limited in our office and having everyone being able to access information became imperative as our team grows. Investing in the Ferret Software has given us a lunch room and so much more…

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  • Secret Ballot: Staff Vote Ferret As Best Thing To Happen In 2012

    Staff unanimously voted the implementation of Ferret Software as the best thing to happen in 2012. Each year Matt Jensen Insurance hold a secret ballot where all staff rank the top things that happened during the year. Included in the list are business changes (good or bad)…

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  • Baileys Insurance

    Auckland based company, Baileys Insurance, had all 13 staff members up and running on Ferret Document Management System in only one day. The bulk scanning process was described as “a piece of cake” and they have not needed to refer to paper documents since the install.… Read more

  • Colliers Save Time with Ferret Document Management System

    “Once our staff changed their mind-set and realised that paper was no longer required, the Ferret system become liberating. We just wish we had installed it five years ago!”

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  • Reducing Data Entry and Improving Accuracy of Sales Orders

    Knight Group are a New Plymouth, New Zealand based Furniture Importer and Distributor who use ETU Technology to automate the data entry of Sales Orders. Before ETU, when Sales Orders were received they were keyed into our Accounting System manually, or via integration with our…

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  • Hurford Parker

    Ferret Software spoke to Hurford Parker Insurance in Hastings about how implementing Ferret Document Management System improved their bottom-line. They initially purchased Ferret to improve their overall system and processes and to improve the delivery of insurance broking…

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  • FMR Risk

    The February 2011 Christchurch Earthquake proved to be New Zealand's deadliest peacetime disaster. Ferret Software interviewed insurance broker customer, FMR Risk about the effects of the Earthquakes on their business, and the role of Ferret Document Management Software.

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  • HEB Construction Ltd

    "The invoices are quicker in reaching the Project Mangers. We are able to be aware sooner if an invoice has been charged to the wrong Job. If I need an invoice returned promptly, it is only a matter of contacting the Project Manager and is a lot quicker than having it signed…

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  • Wallace Corporation

    We use ScanWatcher to scan all Accounts Payable invoices and shipping documentation, and link them to our ERP system. Users now get access to these documents electronically and no longer have to search through paper based filing systems meaning they spend less time searching…

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  • ACM Ahlers Insurance Professionals

    "What is most impressive for me in terms of the Ferret software it the ease of coding and storage of documents from the variety of platforms we use. Then of course it is equally important to be able to “find” what you need when you need it. Ferret has over the last few years…

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  • Easdale Surveyors

    "One great feature is the ability to save emails to jobs. E-mail correspondence is huge for each surveying job and with Ferret the organization of these is simple and jobs are separate"

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  • Port of Tauranga

    "We have used Ferret's ScanWatcher software for over 5 years and find it fantastic. It makes the scanning of documentation a breeze and interfaces really easily with our other systems."

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  • Airey Consultants Ltd.

    "All relevant e-mails are now saved to each job or client directly from each staff’s Outlook, along with electronic scans of all paper documents and any other electronic document such as Word, Excel, and PDF. Essentially staff are able to find any document they need, when they…

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  • MOTAT - Ferret AP Approval Case Study

    MOTAT is New Zealand's largest transport, technology and social history museum and process around 600 accounts payable invoices per month. Ferret’s Accounts Payable Approvals System was implemented instantly and fully replaced our invoice tracking process after only one month.…

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  • Star Underwriting Agents

    Star Underwriting Agents is New Zealand’s largest and leading specialist Motorcycle insurance agency, insuring the largest number of motorcycles in New Zealand and continuing to grow. Using Ferret Software as our centralized electronic document archiving system we are able to…

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